Enhancing Patient Experience: Taskar's Customer Service
In the fast-changing healthcare landscape, patient experience is key to quality care. Taskar, India's first healthcare mall, has changed patient engagement with its unmatched customer service.
This blog discusses Taskar's approach and the stats that show their patient experience improvements.
- Over 500,000 Happy Members
Taskar's large membership base reflects excellent customer service. Taskar is a trusted healthcare brand with over 500,000 delighted members. This vast and growing neighborhood has easy access to many healthcare services under one roof.
- 24/7 Telemedicine
AI-enabled Taskar telemedicine provides 24/7 healthcare specialists. This 24/7 availability helps patients obtain quick medical advice. The convenience of home healthcare has changed the game for patients, especially in crises.
- 1,000+ Expert Healthcare Providers
Taskar has over 1,000 doctors, pharmacists, and wellness specialists. This large pool of professionals ensures patients receive personalized care. Taskar healthcare malls offer a wide range of specialties, so patients can find the correct one.
- Average Wait Time Under 10 Minutes
Taskar handles patient appointments efficiently, a highlight of their customer service. Averaging less than 10 minutes, Taskar treats patients quickly. This fast service relieves the stress and frustration of long healthcare wait periods.
- 90% Customer Satisfaction
Taskar is proud of its 90% client satisfaction. Taskar healthcare malls' excellent treatment and service are shown by this amazing figure. Patient feedback helps Taskar improve and adjust its services to meet patient needs.
- Savings of Healthcare Costs Up to 60%
Taskar's subscription model cuts healthcare expenditures significantly. Up to 60% off consultations, drugs, and wellness goods for members. Taskar's cheap and high-quality service appeal to a wide audience, even in tier-2 and tier-3 cities.
- 200+ Taskar Healthcare Malls in India
Taskar's 200+ healthcare malls in India make healthcare accessible to more people. Each Taskar mall is carefully placed to serve urban and rural populations, making great healthcare accessible to all.
- 50% More Repeat Visits
Excellent customer service at Taskar has increased return visits by 50%. Patients enjoy the reliable care, nice and professional staff, and wide choice of services. This loyalty shows Taskar's patient trust and happiness.
- All Staff Training
Taskar trains all employees extensively. To stay current on customer service and healthcare best practices, front-desk staff and healthcare providers receive frequent training. This ongoing training ensures patients receive competent and empathetic treatment.
- Over 1 Million Health Checks
Taskar emphasizes preventive care with approximately 1 million health checks. Taskar emphasizes regular health tests and check-ups to help patients stay healthy and spot problems early. This proactive care paradigm improves patient health and reduces complex procedures.
CONCLUSION
These excellent results demonstrate Taskar's creative approach to patient experience through exceptional customer service. Taskar has redefined healthcare by prioritizing accessibility, efficiency, cost, and constant improvement. At every Taskar healthcare mall, patients receive holistic, seamless, and compassionate care.
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